Troubleshooting & FAQ
Upload fails or stalls
- Check network connection
- Confirm video is 1080p, 25 FPS, Wide FOV
- File may exceed 100 MB — trim in GoPro Quik
- Check You → upload jobs for errors
“You need to add a camera with calibration data”
→ You → My Cameras: register GoPro, load Calibration Data (JSON), assign camera on segment/run.
“Please assign a camera with calibration data to this segment”
→ Edit segment or pick calibrated camera before TaawnEngine reconstruction.
Matching or comparison looks wrong
- Segment and run must use identical GoPro settings
- Avoid Ultra Wide, mixed FPS, or heavy mud/rain on lens
- Re-record with clean lens and stable mount
- See Alignment & reconstruction failures for a full list of causes (obstructed view, wrong segment, missing video padding, seasonal trail changes, and more)
No GPS in video metadata
GoPro Hero 5+ with GPS enabled improves auto-match on the map. Without GPS, set start/end manually on the GPX track.
Web vs app
| Action | Where |
|---|---|
| Browse segments, maps, profiles | Website or app |
| Add activity, create segment, upload run | Android app only |
| 3D reconstruction trigger | App (Premium/Pro) — TaawnEngine |
Processing takes a long time
TaawnEngine GPU jobs queue during busy periods. Wait several minutes; check segment/run status in the app.
Contact support
Use in-app contact/support with run ID, segment ID, timestamp, and screenshots if possible.
Still stuck?
Include your GoPro model, whether calibration is loaded, and the exact error message from the app.